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Frequently Asked Questions about the Victory Refrigeration Warranty
What do I do if my cabinet arrives damaged? How do I locate the model and serial number of my cabinet? How do I register my product for warranty coverage? How do I place a warranty service call? How do I find a local service company? Where do I send my warranty labor bill? How do I obtain replacement parts for my cabinet? What is Victory's standard warranty? What is NOT covered under warranty? How can I tell if my compressor is covered under warranty? How do I install door gaskets? What should the temperature be in my cabinet? How do I calibrate my dial thermometer? How do I calibrate and set the alarm on my digital thermometer? Can I plug my unit into a regular wall receptacle? What ventilation is required for my cabinet to operate properly? How do I convert my cabinet to hold pan slides? How do I Re-Hinge my Cabinet? What can I do if I lost my door key? What do I do if my cabinet arrives damaged? If you notice damage to your cabinet when it arrives, you must notify the shipping company immediately. You have the option of refusing delivery if there is obvious damage when the cabinet arrives. If damage is hidden (i.e. packaging materials do not appear damaged), however, you have 15 days to file a freight claim with the company that delivered your cabinet. Be sure to file a claim and have the bill of lading information available when contacting the shipper. Back To Top How do I locate the model and serial number of my cabinet? A data plate printed with the model and serial number, as well as other information, is located on the left-hand side of the interior of the cabinet. Note: The first three characters of the serial number provide the month (A=Jan, B=Feb, etc.) and year (03=2003, 04=2004) of the cabinet's manufacture. Back To Top How do I register my product for warranty coverage? All new units are supplied with an Owner's Manual. The manual includes information on warranty coverage, a registration form and instructions on where to mail or fax this information. Or, if you prefer, you can apply for warranty coverage register on-line. Back To Top How do I place a warranty service call? Prior to contacting a Service Specialist, be sure to follow the Before Calling Service Troubleshooting Guide located in your User's Manual or on this Web site. Contact our Technical Service Specialists during normal business hours (8 AM to 5 PM East Coast U.S. Time) at: 800-523-5008, extension 5176, prior to performing any warranty service work. Be prepared to provide the model and serial numbers (located on the data plate on the inside left-hand wall) of the cabinet. See Owner's Manual for further information. You can leave a message with our answering service after normal business hours by calling 800-523-5008. When you hear the after-hours message, select option 1. The service will take your message and, if needed, assist you with information on how to contact a Victory service company in your area. You must then call back during normal business hours on the next business day to verify if your unit, and any work performed, are covered by warranty. Back To Top How do I find a local service company? A list of Authorized Service Agents is available by contacting Victory at: 856-428-4200 or, if you click here, you will access our U.S. Service Agents List Back To Top Where do I send my warranty labor bill? Please send these bills to: Technical Service Department Victory Refrigeration 110 Woodcrest Rd. Cherry Hill, NJ 08003 Be sure to include the cabinet model and serial number, verification of your equipment's installation date and receipts for any parts replaced. Back To Top How do I obtain replacement parts for my cabinet? Replacement parts can be ordered through Victory by calling 856-428-4200; via fax at 856-428-7299; or via e-mail at: parts@victoryrefrigeration.com. Be sure to provide the model and serial number of your product. For parts that will be replaced under warranty, contact Victory's Service Department for a Return Authorization (RA) number. Return defective parts to the factory, freight prepaid. The RA number must be marked on the outside of the carton or delivery will be refused. Back To Top What is Victory's standard warranty? Victory's standard warranty is two (2) years from date of installation for labor and two (2) years on parts. Victory's standard warranty on compressors is five (5) years. Extended warranties for parts, labor and compressors are available at the time products are purchased. Back To Top What is NOT covered under warranty? Warranty coverage does not include: Cabinet installation, temperature or defrost timer calibration and/or adjustments, freight damage, leveling, cleaning dirty condenser, adjustment of door mechanisms, replacement of light bulbs, fuses, batteries and other electrical components or any normal maintenance outlined in the Owner's Manual. Equipment failures caused by lack of maintenance or abuse may void your warranty. Back To Top How can I tell if my compressor is covered under warranty? Locate the data label on the top of the compressor. Identify the model number, serial number and date code. [For example, Model No. AEA4440YXA, Serial No. 159867, with a date code of C1702 (C = Month of March; 17 = Day; 02 = Year of 2002). If your product's purchase date is within 20 months before the day a compressor fails or one year from date of installation, it can be exchanged at any Tecumseh/Copeland wholesaler. After 20 months, the compressor can be purchased at a local Tecumseh/Copeland wholesaler and Victory will issue an allowance towards the purchase of that compressor (the customer is responsible for the difference). To receive the adjusted amount, send the compressor tag (located on the top of the compressor), a copy of the invoice with the date and price, and the model and serial number of the cabinet (located on the inside left-hand wall). Requests must be sent to: Service Department, Victory Refrigeration 110 Woodcrest Rd. Cherry Hill, NJ 08003. Back To Top How do I install door gaskets? Newer refrigerators and freezers have magnetic snap-in type gaskets that are secured to the door by a foamed in place, grooved retainer strip. Removal Beginning at one corner, pry gasket loose from retaining strip. Peel remainder of gasket from door and discard. Replacement Before replacing, be sure the gasket and door are at room temperature. (If necessary, soak the gasket in warm water to make it more pliable.) Align new gasket frame on door retainer strip. Starting at one corner, press each corner of gasket into retainer strip. Once started, gasket can be easily inserted around entire perimeter of door by simply press-rolling into place. Back To Top What should the temperature be in my cabinet? Controls are set to maintain a temperature of 38°F (3°C) to 40°F (4°C) for refrigerators and -5°F (-21°C) to 0°F (-17°C) for freezers. Back To Top How do I calibrate my dial thermometer? Check the cabinet temperature by using an accurate hand-held dial or digital thermometer placed next to the thermometer sensing bulb (located in the upper right hand corner of the cabinet). If the dial thermometer on the cabinet grill matches the test thermometer (+/-10F), do not adjust. If temperatures do not match (+/-10F), remove the dial thermometer lens with a small screwdriver. To adjust the temperature needle, insert a small screwdriver in the slotted screw on the needle. Hold the wide end of the needle to keep it from moving and turn the screw clockwise or counter-clockwise to adjust as needed. Release the needle and remove the screwdriver. Verify new needle setting with the test thermometer. Replace the dial thermometer lens. Back To Top How do I calibrate and set the alarm on my digital thermometer? Victory's digital display thermometers have a sensing range of -40°F to 220°F, which allows it to be used in a wide variety of applications. Setting the alarm control properly is accomplished by installing the jumper on the "HI" (high temperature alert for refrigerators and freezers) or "LO" (low temperature alert for warmers) pin. Calibrating the Display Temperature The alarm switch must be placed in the right (T) position when calibrating temperature. *Note: The digital thermometer has a built-in delay that displays changes every two (2) minutes. This prevents the display from showing erratic temperature readings during door openings. When making any calibration adjustments, allow two minutes for the delay before registering temperature changes. Place a reliable dial or digital thermometer in the center of the cabinet. Turn the temperature calibration screw clockwise to increase the temperature or counter-clockwise to decrease the temperature. Wait two minutes for the display to respond to the new settings. Setting the Alarm Move the alarm switch to the left (AL) position. (The display may begin to flash.) Turn alarm adjusting screw clockwise to increase the setting or counter-clockwise to decrease. Set the temperature to the appropriate range for the application, as shown above. Move the alarm switch to the right (T) position. *Note: When on, the alarm is indicated by a flashing temperature display and it is activated when temperatures rise above the alarm setting for refrigerators and freezers or when temperatures drop below the alarm setting for warmers. Changing the jumper to read in "Centigrade" will not require further calibration or alarm adjustments. Back To Top Can I plug my unit into a regular wall receptacle? Most refrigerated cabinets are provided with a cord and NEMA 5-15 plug, which connect to a standard 115-volt wall outlet. (Refer to the data plate for information on your specific model.) A direct-dedicated, properly protected supply line of the correct voltage and wire size must be provided from the main supply to your Victory equipment. Plugging multiple items into the same circuit or using an extension cord must be avoided, as this will cause voltage drops that can damage your equipment and void your warranty. Back To Top What ventilation is required for my cabinet to operate properly? Victory's self-contained, air-cooled refrigeration system requires a sufficient amount of cool, clean air to dissipate heat.
How do I convert my cabinet to hold pan slides? Consult Victory Parts Specialists at: 856-428-4200 for a pan slide kit. Be prepared to provide your equipment's model and serial numbers (located on the inside left-hand wall of the cabinet). Also determine which types of pan slides (lip supported/bottom supported) are required. Back To Top How do I Re-hinge my Cabinet? Remove door from cabinet by opening 90° and lifting off of hinge base. Carefully pry cover from hinge barrels. Remove hinge barrels from door, turn them upside down and replace on door. Remove hinge base on cabinet. Rotate cam 180o. Insert cam into hinge base. Install hinge base on cabinet using existing hardware. Remove lock strike on cabinet. Reinstall at new location with existing hardware. Plug existing holes with the hardware provided. Mount door on cabinet. _ Half-door cabinets or models other than Value-Series units will require drilling holes and installing 10-32 Rivnuts to mount hinge bases and keeper. Disconnect power to the cabinet before beginning work. Measure and mark new locations for hinge and keeper holes in the exact opposite position of the existing holes. Drill holes for hinges and lock keeper. Insert Rivnuts and secure with Rivnut tool. (Consult the factory if need more information.) If a light switch is located behind the hinge bracket, remove the switch and cap the leads separately with wire nuts. Push both wires into the fascia and snap in a plug button. Back To Top What can I do if I lost my door key? What can I do if I lost my door key? Most cabinets are shipped with a spare key that is taped to the grill near the left end. It is located either behind the bottom louver or on top of the grill. If you cannot locate the spare key, contact our Parts Department at: 856-428-4200 or via email at: parts@victoryrefrigeration.com to order a replacement. Be sure to have the model and serial number of your equipment. Back To Top |
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